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General Mills

General Mills Reviews

www.generalmills.com
What is your customer experience with General Mills?

General Mills Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

General Mills reviews show a 2.3 star rating from 94 customer reviews, with 30% who would likely recommend. Consumers are mostly dissatisfied about product quality and packaging changes.

Key Takeaways for Future Customers

  • Expect mixed quality; check ingredients as some report recipe changes.
  • Watch for reduced product size despite similar packaging.
  • Contacting customer service can be difficult; keep proof for refunds or rebates.

Negative Feedback / Risk Areas

  • Frequent customer complaints about contamination and foreign objects in products.
  • Perceived shrinkflation and misleading packaging claims.
  • Poor customer service response and issues with refunds or rebates.

Positive Feedback

Some reviewers praise specific products like Frosted Toast Crunch and note helpful individual representatives and resolved rebates.

View full overview ›

Media from reviews

General Mills - Horrible cereal
General Mills - Something black and hard in cherriosGeneral Mills - Something black and hard in cherrios - Image 2General Mills - Something black and hard in cherrios - Image 3General Mills - Check mix XTRA DELICIOUS (false)General Mills - Nature Valley almond biscuitsGeneral Mills - Misrepresentation of goods
View all media ›

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Show reviews that mention
customer bars ingredients email cheerios customer service payroll records rebate response service
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Charlene A Qpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gilbert, Arizona

Change in ingredients

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Hey, I'm wondering why the ingredients changed on the Annie's Organic Mac n Cheese? I purchased a pack at Costco and had to trash it due to the changes I did not realize at the store.

Loss:
$20
Pros:
  • Variety
Cons:
  • Ingredients

Preferred solution: Full refund

User's recommendation: Avoid purchasing the product unless you are okay with consuming new ingredients

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Tonia D Dao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vine Grove, Kentucky

Horrible cereal

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General Mills - Horrible cereal

I bought a box of apple cinnamon MOTT's cereal. and it was terrible, Terrible, TERRIBLE!

Wasted my money! Awful flavor and awful aftertaste. Fake Fake Fake and tasted nothing like it should have. The ingredients list appears tame but actually are deceitful and the cereal taste like they used the garbage left over.

One bite and I had to spit it out! Why would you want to give this to our children or anyone?!

Just another disappointment from Mott's and General Mills. Big cereal companies need to be reformed.

Loss:
$5
Cons:
  • Make fake food and try to call themselves healthy or good

Preferred solution: Full refund

User's recommendation: NEVER buy this! Horrible!

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Anonymous
map-marker Portland, Maine

Something black and hard in cherrios

General Mills - Something black and hard in cherrios
General Mills - Something black and hard in cherrios - Image 2
General Mills - Something black and hard in cherrios - Image 3

Went to have a bowl of cheerios today and this black blob fell out with the cereal. photos will explain!

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Mary A B Rfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Oui non dairy no longer available in Target

I am not sure why I can't talk to a customer service rep. Also, there's no option to speak with a customer service rep or to ask about locating an item in a store near me or if an item is still available online.

Please call or email.

Thank you,

***

Preferred solution: Response to availability of OUI NON DAIRY MANGO OR VANILLA IN STORE OR ON LINE

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Anonymous
map-marker Seattle, Washington

Cheerios dated May 27 2027 are stale tasting

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I bought 3 boxes of Cheerios with the date May 27 2027 & they all tasted stale! Ive been eating regular Cheerios my whole life. Im 78 years old & this is the first batch that werent fresh & tasted stale!

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Resolved
Sherrie S Gza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

Resolved: A 100 year old woman needs Medicaid but .......

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AI Highlights
  • - No human support; emails, calls, and chat failed.
  • - Medicaid requires a payroll form from GM to access payroll records; AI misdirected to Equifax.
General Mills - A 100 year old woman needs Medicaid but .......
Updated by user Feb 04, 2026

Form filled out by General Mills and Medicaid OK'd for my 100 year old friend.

Updated by user Feb 02, 2026

I went to Duck Duck Go search and tried AI. To my delight AI didn't come up with a long Google list, it came up with one phone #.

I called and was shocked when a human answered. Kate was wonderful.

She asked for 2 documents which I recently emailed. My advice is Don't Give Up.

Updated by user Jan 22, 2026

You provided additional email addresses and I sent information to both of them. One already returned with: This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed permanently: * info@***.comReason: Permanent Error

Updated by user Jan 19, 2026

I can't get a simple employment form completed. I hope I never have to try to contact them again. It is impossible to talk to a human.

Original review Jan 18, 2026
If it is NOT about food there is no way to speak to a human. I've tried email, phone and chat to request the payroll records of a 100 year old woman.

She can't get help from Medicaid WITHOUT a payroll form completed by her employer GM.
I've tried every email/phone # and even contacted GLOBAL. Global GM gave me 2 phone #'s. I couldn't get past an AI list which didn't include payroll records.

The AI response was to give me another site to visit & that turned out to be Equifax - a credit rating company. Obviously Equifax had no option for the payroll records.

Preferred solution: The payroll form filled out by GM so we can get Medicaid help for a 100 year old woman. She hasn't long to live and enjoy her last years.

User's recommendation: Find a company that cares about employees

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Heather G Hqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

I wish to email a thank you story to...

I wish to email a thank you note to General *** - Honey Nut Cheerios division and cannot find a complete/accurate email address. This is not a complaint.

Preferred solution: nothing

View full review
Ava G Dny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check mix XTRA DELICIOUS (false)

AI Highlights
  • - The top label says traditional recipe.
  • - Chextra is described as a totally different taste.
  • - The new flavor is extremely salty and tastes different.
General Mills - Check mix XTRA DELICIOUS (false)

Says traditional recipe at the top. Then under chextra delicious it says as compared to the previous recipe.

This new flavor is extremely salty and it doesn't taste like it used to. I was not aware that chextra meant a totally different taste.

Not traditional recipe. Not happy.

Loss:
$3
Pros:
  • Good cereal
Cons:
  • I want my orginal chex mix back

Preferred solution: Full refund

User's recommendation: Read the lable XTRA closely . Bring a

View full review
Chue Din
map-marker Brookfield, Illinois

Offended by commercial

I am terribly offended by your current Cinnamon Toast Crunch

commercial. I don't know how it was approved.

I find your little crunch square to be a cannibal. And the refrigerator stuffed with little squares is reminiscent of *** and other serial killers who refrigerate their victims. I was told when I called that it is supposed to be humorous. Who really finds that funny?

I found it deplorable. I'm not some crazy conservative that finds everything offensive and i do not believe in censorship, but this commercial is over the top!

Make better choices!!!

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Pintu G Lgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kolkata, West Bengal

Hello sir/mam, I have recieved a job...

General Mills - Hello sir/mam, I have recieved a job...

Hello sir/mam,

I have recieved a job offer letter.

Can you please check is that real or fake

regaeds,

***

Preferred solution: Want to verify the job offer letter.

View full review
Anonymous
map-marker Greenville, North Carolina

Bad product

AI Highlights
  • - Totinos pizza rolls have been reduced in size and filling.
  • - Two recent bags had little or no filling; plan to boycott and switch producers.

Totinos pizza rolls have been reduced in size and filling to warrant boycot. I had been a customer for many many years but no more.

After the last 2 bags I bought there was very little filling, and some had no e.

Read their reviews and boycott until they get back to basics! There is other companies that make them and I am taking my business to a different producer.

User's recommendation: Boycott

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lorna h Tne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nature Valley almond biscuits

AI Highlights
  • - Earlier, the biscuits were shrunk with calories unchanged.
  • - Now the biscuits are thinner but calories are the same; some suspect profit.
General Mills - Nature Valley almond biscuits

First they shrunk the biscuit and kept same er.Now the biscuits are thinner, but the calorie count is same. Not sure what is happening, but, I think it may have something to do with profit. Anyone else?

Loss:
$14

Preferred solution: Explanation of why they use same size wrapper with a much smaller biscuit.

User's recommendation: Be prepared for a much smaller biscuit

View full review
2 comments
Guest

Shrinkflation affects most brands and started around Biden's time in office.

Guest

Start the blame with your political leaders in Washington.

View more comments (1)
Marie D Hvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misrepresentation of goods

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AI Highlights
  • - The product did not match the pictures; contents were dry hay with a crushed berry not almonds and fruits, replacement requested.
General Mills - Misrepresentation of goods
General Mills - Misrepresentation of goods - Image 2

You can see the false advertisement by the pictures I've attached. The fruits and almonds turned out to be dry hay with a crushed berry.

Just awful. It could be that the wrong bars were put in the boxes. Please send the correct trail mix with almonds and fruits.

Plump and juicy like I've gotten many times before. These yucky bars should be recalled.

Loss:
$8

Preferred solution: Full refund

User's recommendation: Don't buy

View full review
Tammy Kbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Size of products have gone down

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AI Highlights
  • - Prices are 2 for $6, cheaper than over $4.
  • - Bars are about one-third smaller yet still in the same packaging.

Recently the prices of the nature Valley sweet and salty bars have come down a little, they're usually on sale for 2/$6 which is much better than over $4, problem is, with the prices going down so is the quality of the product, these bars are down 1/3 of the size they used to be yet still in the same packaging so you don't know till you open it and realize ya got screwed over!!

Pros:
  • Semi healthy alternative to potato chips
Cons:
  • Slashing sizes on product without labeling it

Preferred solution: Price reduction

User's recommendation: Generic brands haven't changed

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Keith M Nsg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luv them...but you know I read the ingredients

You have it listed no high fructose on the front of your salted caramel nut bars, but the ingredients say corn syrup, fructose. Isn't that high fructose?

Preferred solution: Please explain

View full review
Christine G Kep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have black Cheeriosin a box of cereal Of Honey Nut Cheerios

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General Mills - I have black Cheeriosin a box of cereal Of Honey Nut Cheerios
General Mills - I have black Cheeriosin a box of cereal Of Honey Nut Cheerios - Image 2
General Mills - I have black Cheeriosin a box of cereal Of Honey Nut Cheerios - Image 3

I eat, honey nut Cheerios every morning and this morning I found black Cheerios in my cereal I love my honey aunt Cheerios. I believe Ive had a bowl of cereal every morning since I was 30 years old.

User's recommendation: What is that? I’m afraid to eat any of that cereal now

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About

Related Companies

Progresso, Betty Crocker, Yoplait, Totinos, Haagen Dazs

Summary

General Mills, Inc. is an American Fortune 500 corporation, primarily concerned with food products. The company markets many well-known brands, such as Betty Crocker, Yoplait, Colombo, Totinos, Jeno's etc. Its branded retail products include: big G cereals, such as cheerios, fiber one and total snacks, including Yoplait yogurt, Chex Mix and more. Its products are manufactured in 15 countries and available in more than 100. General Mills operates 70 production facilities (down from 79 in 2008, the closures were a cost-controlling measure) -- 44 in the US, 11 in the Asia Pacific region, three in Canada, seven in Europe, four in Latin America and Mexico, and one in South Africa.

General Mills reviews and complaints

General Mills is ranked 252 out of 3240 in Food Manufacturers category

Area Served

USA

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